Pictures of driver's license ID greyed out, can't upload to Apple Card application

Pictures of driver's license ID greyed out, can't upload to Apple Card application

Tried taking with Photo Booth, with a Pixel phone & sending them to gmail account, I don't know how else to upload the bloody photos...they're greyed out when I save them anywhere on this MacAir

MacBook Air

Posted on Mar 30, 2021 1:43 PM

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Posted on Mar 30, 2021 2:17 PM

What type of image file is it? If it's a HEIC then convert it to a jpeg by exporting out of your Photos library as a jpeg and try uploading again.


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Pictures of driver's license ID greyed out, can't upload to Apple Card application

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