Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My screen is frozen and the procedure for sutting down doesn’t work on my iPad Pro.

Frozen screen on iPad Pro. Taping the volume buttons did not stop the picture. Only one button so what next. I put it on the charger for two hours and it is still frozen.?

Posted on Mar 30, 2021 1:59 PM

Reply
Question marked as Best reply

Posted on Mar 30, 2021 3:11 PM

If iPad isn’t responding, do one of the following:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.



Note: If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

3 replies
Question marked as Best reply

Mar 30, 2021 3:11 PM in response to TRBaldwin

If iPad isn’t responding, do one of the following:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.



Note: If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

My screen is frozen and the procedure for sutting down doesn’t work on my iPad Pro.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.