Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPad iOS 14.4.2 not installing says no internet

I have trouble shot the internet connection at hone and it is working fine. But my iPad is not installing the update due to ‘you are no longer connected to the internet’. I have deleted the previous iOS and turned it off and on several times but it still won’t update. Plus I can’t access the App Store. Help please!

Posted on Mar 30, 2021 4:00 PM

Reply
Question marked as Best reply

Posted on Mar 30, 2021 4:05 PM

Your WiFi Router may be unexpectedly blocking access to some server resources; a restart of your Router and/or a change of DNS settings may be helpful.


To restart you home router, disconnect power - then wait at least 30 seconds before restarting. When you router has rebooted (which may take several minutes), force-restart your iPad:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.



For recommended DNS servers (configured at your home router and/or your iPad), you might choose one of the following Recursive DNS Providers (IPv4 and IPv6 addresses included below):


Quad9

9.9.9.9

149.112.112.112

2620:fe::fe

2620:fe::9


OpenDNS

208.67.222.222

208.67.220.220

2620:0:ccc::2

2620:0:ccd::2


Cloudflare+APNIC

1.1.1.1

1.0.0.1

2606:4700:4700::1111

2606:4700:4700::1001


3 replies
Question marked as Best reply

Mar 30, 2021 4:05 PM in response to Tier_is

Your WiFi Router may be unexpectedly blocking access to some server resources; a restart of your Router and/or a change of DNS settings may be helpful.


To restart you home router, disconnect power - then wait at least 30 seconds before restarting. When you router has rebooted (which may take several minutes), force-restart your iPad:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.



For recommended DNS servers (configured at your home router and/or your iPad), you might choose one of the following Recursive DNS Providers (IPv4 and IPv6 addresses included below):


Quad9

9.9.9.9

149.112.112.112

2620:fe::fe

2620:fe::9


OpenDNS

208.67.222.222

208.67.220.220

2620:0:ccc::2

2620:0:ccd::2


Cloudflare+APNIC

1.1.1.1

1.0.0.1

2606:4700:4700::1111

2606:4700:4700::1001


iPad iOS 14.4.2 not installing says no internet

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.