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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
i can’t update my iPhone because it keeps telling me im not connected to the internet and i have wifi ... what is the exact problem
Wi-Fi does not mean you have Internet connection/access.
Try switching mobile/cellular data Off and then use Safari to visit an Apple website.
FYI: To update iOS, you need Wi-Fi Internet access and not mobile/cellular data.
Wi-Fi does not mean you have Internet connection/access.
Try switching mobile/cellular data Off and then use Safari to visit an Apple website.
FYI: To update iOS, you need Wi-Fi Internet access and not mobile/cellular data.
Yes i have wifi internet access... it keeps telling me it will update itself everyday at 3am-5am when connected to power
i connect it around that time but doesnt install the new version
i cant receive or make call cause of the problem
I am experiencing the *exact* same problem - can't get phone to update, can't make calls or texts until phone is updated, phone won't updated because it isn't connected to wifi despite being connected to wifi and properly utilizing wifi for all other apps. It's been multiple days.
I am connected to wifi AND have internet connection/access. I cannot try switching mobile/cellular data OFF because my cellar setting simply says : error : and no settings are accessible.
Have you found any solution?
My phone keeps telling me i can’t install the new update because im not connected to the internet but i have wifi ... how do i go about that
