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My phone keeps telling me i can’t install the new update because im not connected to the internet but i have wifi ... how do i go about that

i can’t update my iPhone because it keeps telling me im not connected to the internet and i have wifi ... what is the exact problem

Posted on Mar 30, 2021 10:36 PM

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Question marked as Apple recommended

Wi-Fi does not mean you have Internet connection/access.

Try switching mobile/cellular data Off and then use Safari to visit an Apple website.

FYI: To update iOS, you need Wi-Fi Internet access and not mobile/cellular data.


Posted on Mar 30, 2021 10:48 PM

5 replies

My phone keeps telling me i can’t install the new update because im not connected to the internet but i have wifi ... how do i go about that

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