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I have been locked out of Apple id

I had problem with payment on credit card. It has been rectified. I wish to be allowed to use ITunes.

iPhone 11, iOS 14

Posted on Mar 31, 2021 2:05 PM

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Question marked as Best reply

Posted on Apr 1, 2021 12:58 PM

Greetings Wyatt718,


We understand that you are having some difficulty with your Apple ID, and we'd like to help. Depending on the exact message you are seeing, follow the appropriate guidance found here:


If your Apple ID is locked or disabled


If you see a message that says 'Your account has been disabled in the App Store and iTunes'


Take care.

3 replies
Question marked as Best reply

Apr 1, 2021 12:58 PM in response to Wyatt718

Greetings Wyatt718,


We understand that you are having some difficulty with your Apple ID, and we'd like to help. Depending on the exact message you are seeing, follow the appropriate guidance found here:


If your Apple ID is locked or disabled


If you see a message that says 'Your account has been disabled in the App Store and iTunes'


Take care.

Apr 3, 2021 7:22 PM in response to Wyatt718

Did you follow the instructions in the 2nd link posted above?


Contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call     


Billings and Subscriptions 


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.



I have been locked out of Apple id

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