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IPad with home button locked

I have an older ipad with a home button. My daughter cannot remember her passcode. We have tried many. I have tried the apple instructions for accessing the ipad. Not working. I have a black screen with a lightning cable and an itunes logo in a circle. That is all. I do not know how to tell which device

iPad mini Wi-Fi

Posted on Mar 31, 2021 5:53 PM

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Question marked as Top-ranking reply

Posted on Mar 31, 2021 6:05 PM

You are going to have to restore the device, and you will need to put it into Recovery Mode. Those instructions are found here, If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support Understand that Recovery Mode can be difficult to get into and may require you to try it more than once.

2 replies
Question marked as Top-ranking reply

Mar 31, 2021 6:05 PM in response to BTillmann

You are going to have to restore the device, and you will need to put it into Recovery Mode. Those instructions are found here, If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support Understand that Recovery Mode can be difficult to get into and may require you to try it more than once.

IPad with home button locked

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