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The app I want to cancel and not pay for again is not listed in my subscription, but I received an email saying it would renew and I would be charged if I didn’t cancel.

I received an email stating I have an app I will be charged for if I don’t cancel it. I’ve followed all the instructions and can’t find the app to cancel it. What do I do?

iPhone SE, iOS 14

Posted on Mar 31, 2021 6:11 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 31, 2021 6:28 PM


Hi deidra200,

Welcome to the Apple Community where some of us do our best to help each other.


You don't say what kind of subscription ? 

Wondering if you trying to cancel from your Mac or iPhone ?

and

Whether the e-mail from Apple, (or could it be a scam) ?


Apple has several support articles that may help:


How to cancel a subscription from Apple:

(Scroll to the device you are using, or to the Mac info.)

https://support.apple.com/en-us/HT202039



If the subscription that you want to cancel is not listed:

https://support.apple.com/en-au/HT212052



Get help with subscriptions not billed through Apple:

https://support.apple.com/en-au/HT207865


Hope something here will help you cancel ... at least 24 hours before free trial expires.


Cheers

3 replies
Question marked as Top-ranking reply

Mar 31, 2021 6:28 PM in response to deidra200


Hi deidra200,

Welcome to the Apple Community where some of us do our best to help each other.


You don't say what kind of subscription ? 

Wondering if you trying to cancel from your Mac or iPhone ?

and

Whether the e-mail from Apple, (or could it be a scam) ?


Apple has several support articles that may help:


How to cancel a subscription from Apple:

(Scroll to the device you are using, or to the Mac info.)

https://support.apple.com/en-us/HT202039



If the subscription that you want to cancel is not listed:

https://support.apple.com/en-au/HT212052



Get help with subscriptions not billed through Apple:

https://support.apple.com/en-au/HT207865


Hope something here will help you cancel ... at least 24 hours before free trial expires.


Cheers

The app I want to cancel and not pay for again is not listed in my subscription, but I received an email saying it would renew and I would be charged if I didn’t cancel.

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