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MacBook won’t start up

I am preparing my MacBook Pro to sell it secondhand. I have erased the hard drive. But when I turn on the MacBook and try to reinstall the operating system I Initially get a white screen with the Apple logo and the loading bar, but it never fully loads and then I get a grey circle with a line through it. what should I do?


thx.

Posted on Apr 1, 2021 6:10 AM

Reply
Question marked as Best reply

Posted on Apr 1, 2021 6:12 AM

LibertyEnglish wrote:

I am preparing my MacBook Pro to sell it secondhand. I have erased the hard drive. But when I turn on the MacBook and try to reinstall the operating system I Initially get a white screen with the Apple logo and the loading bar, but it never fully loads and then I get a grey circle with a line through it. what should I do?

thx.
https://discussions.apple.com/content/attachment/e79abf7b-a839-405d-8b54-4ddbe06e2e81


If your Mac starts up to a circle with a line through it

https://support.apple.com/en-us/HT210901




2 replies
Question marked as Best reply

Apr 1, 2021 6:12 AM in response to LibertyEnglish

LibertyEnglish wrote:

I am preparing my MacBook Pro to sell it secondhand. I have erased the hard drive. But when I turn on the MacBook and try to reinstall the operating system I Initially get a white screen with the Apple logo and the loading bar, but it never fully loads and then I get a grey circle with a line through it. what should I do?

thx.
https://discussions.apple.com/content/attachment/e79abf7b-a839-405d-8b54-4ddbe06e2e81


If your Mac starts up to a circle with a line through it

https://support.apple.com/en-us/HT210901




Apr 9, 2021 9:51 AM in response to leroydouglas

Thank you for the reply, but I am still having a problem.


I entered disc utility and repaired the drive (no errors were found). Then I tried to reinstall the operating system. It tries to instal high Sierra because the machine is quite old. But I get an error message saying. that it was not possible to create a start up for the installation of APFS.


Do you have any idea what the problem could be now?


Many thanks




MacBook won’t start up

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