Not allowing me to downgrade storage to Free.

Hello, SusanHS!

After reviewing your post, it seems like you are running into an issue with adjusting your iCloud storage. We definitely understand that not being able to complete that process can be a concern and we'd love to help. Let’s start by reviewing this article: Downgrade or cancel your iCloud storage plan.

Please let us know if you have follow-up questions about this issue, or if the issue remains unresolved. Have a great day!