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ipad pro 2020 froze during update, won't restart

I started the newest update on my iPad pro 2020 last night, and this morning the white apple was still on the screen. I tried a hard restart, and now it's stuck on the black and white "support.apple.com/ipad/restore" screen with a computer and charger icon. My ipad is plugged in and charged. What can I do to make it work again?


iPad Pro 10.5-inch, Wi-Fi, Cellular

Posted on Apr 1, 2021 9:55 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 1, 2021 9:58 AM

The system update failed. Your must now restore the iPad.

If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


1 reply
Question marked as Top-ranking reply

Apr 1, 2021 9:58 AM in response to devonanderson

The system update failed. Your must now restore the iPad.

If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


ipad pro 2020 froze during update, won't restart

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