i would like to get a refund on app i bought and i didnt like it cause its not what i expected
i would like to get a refund on app i bought and i didnt like it cause its not what i expected. I tried refunding online but they didn’t approve
i would like to get a refund on app i bought and i didnt like it cause its not what i expected. I tried refunding online but they didn’t approve
Apple does not have much on its criteria for refusing refunds. Here are two sections from September, 2020 Apple Media Services Terms and Conditions - https://www.apple.com/legal/internet-services/itunes/us/terms.html
- "All Transactions are final."
This means that Apple is starting from a point where any refund is considered an exception, They can simply say no without having to provide a reason. I understand this can be frustrating but they set the terms and you agree to them when using the service.
- "From time to time, Apple may refuse a refund request if we find evidence of fraud, refund abuse, or other manipulative behavior that entitles Apple to a corresponding counterclaim."
Unwritten considerations:
- In the past Apple also had a 90 day limit on refund requests. Some older support articles still refer to a refund period but then direct you to the current Media Services Terms which no longer mention a period. On the other hand that doesn't mean there isn't one anymore, just that Apple doesn't say anything about it either way now.
If you feel you want to discuss a refund request, try to contact a live person using a telephone or chat request.
Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service --> "See a list of Apple phone numbers around the world." Click here --> https://support.apple.com/HT201232
Apple does not have much on its criteria for refusing refunds. Here are two sections from September, 2020 Apple Media Services Terms and Conditions - https://www.apple.com/legal/internet-services/itunes/us/terms.html
- "All Transactions are final."
This means that Apple is starting from a point where any refund is considered an exception, They can simply say no without having to provide a reason. I understand this can be frustrating but they set the terms and you agree to them when using the service.
- "From time to time, Apple may refuse a refund request if we find evidence of fraud, refund abuse, or other manipulative behavior that entitles Apple to a corresponding counterclaim."
Unwritten considerations:
- In the past Apple also had a 90 day limit on refund requests. Some older support articles still refer to a refund period but then direct you to the current Media Services Terms which no longer mention a period. On the other hand that doesn't mean there isn't one anymore, just that Apple doesn't say anything about it either way now.
If you feel you want to discuss a refund request, try to contact a live person using a telephone or chat request.
Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service --> "See a list of Apple phone numbers around the world." Click here --> https://support.apple.com/HT201232
i would like to get a refund on app i bought and i didnt like it cause its not what i expected