i would like to get a refund on app i bought and i didnt like it cause its not what i expected

i would like to get a refund on app i bought and i didnt like it cause its not what i expected. I tried refunding online but they didn’t approve

Posted on Apr 1, 2021 10:47 AM

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Question marked as Top-ranking reply

Posted on Apr 1, 2021 11:36 AM

Apple does not have much on its criteria for refusing refunds. Here are two sections from September, 2020 Apple Media Services Terms and Conditions - https://www.apple.com/legal/internet-services/itunes/us/terms.html


- "All Transactions are final."

This means that Apple is starting from a point where any refund is considered an exception, They can simply say no without having to provide a reason. I understand this can be frustrating but they set the terms and you agree to them when using the service.


- "From time to time, Apple may refuse a refund request if we find evidence of fraud, refund abuse, or other manipulative behavior that entitles Apple to a corresponding counterclaim."


Unwritten considerations:

- In the past Apple also had a 90 day limit on refund requests. Some older support articles still refer to a refund period but then direct you to the current Media Services Terms which no longer mention a period. On the other hand that doesn't mean there isn't one anymore, just that Apple doesn't say anything about it either way now.


If you feel you want to discuss a refund request, try to contact a live person using a telephone or chat request.


Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world." Click here --> https://support.apple.com/HT201232

1 reply
Question marked as Top-ranking reply

Apr 1, 2021 11:36 AM in response to safaa164

Apple does not have much on its criteria for refusing refunds. Here are two sections from September, 2020 Apple Media Services Terms and Conditions - https://www.apple.com/legal/internet-services/itunes/us/terms.html


- "All Transactions are final."

This means that Apple is starting from a point where any refund is considered an exception, They can simply say no without having to provide a reason. I understand this can be frustrating but they set the terms and you agree to them when using the service.


- "From time to time, Apple may refuse a refund request if we find evidence of fraud, refund abuse, or other manipulative behavior that entitles Apple to a corresponding counterclaim."


Unwritten considerations:

- In the past Apple also had a 90 day limit on refund requests. Some older support articles still refer to a refund period but then direct you to the current Media Services Terms which no longer mention a period. On the other hand that doesn't mean there isn't one anymore, just that Apple doesn't say anything about it either way now.


If you feel you want to discuss a refund request, try to contact a live person using a telephone or chat request.


Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world." Click here --> https://support.apple.com/HT201232

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i would like to get a refund on app i bought and i didnt like it cause its not what i expected

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