Magic keyboard will not charge and says it’s not supported. Help please

How do I fix it?

iPad Pro, iPadOS 14

Posted on Apr 1, 2021 5:26 PM

Question marked as Top-ranking reply

Posted on Apr 2, 2021 7:49 AM

First, your iPad Magic Keyboard has no batteries to charge; the Keyboard is powered by the iPad.


As for the error that you see reported on-screen, see:

If you see an ‘Accessory may not be supported’ alert - Apple Support

6 replies

Apr 14, 2021 12:58 AM in response to TheSongofaWoman

You will need to seek assistance directly from Apple. The technicians at the Genius Bar of your local Apple Store will be able to test and assess your iPad and Keyboard - and offer appropriate advice.


Alternatively, you might contact Apple Support - but they will not be able to offer hand-on functional testing. You’ll find the Get Support link at top-right of this page. You can also initiate a support case using the excellent Apple Support App:

https://apps.apple.com/gb/app/apple-support/id1130498044

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Magic keyboard will not charge and says it’s not supported. Help please

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