About subscription and purchase

I have purchased a subscription accidentally and requested for refund then I got a mail of refunded amount and my subscription is cancelled but amount is not credited to my card what should I have to do now

iPhone SE, iOS 12

Posted on Apr 2, 2021 4:59 AM

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Question marked as Top-ranking reply

Posted on Apr 3, 2021 2:09 PM

Hey there, Pri-ti_!


It sounds like you've recently had a purchase refunded, but you're not seeing the credit yet, and you want to know when it will appear.


We can help. According to How long refunds from the App Store or other Apple services take, consider the following information:


"If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:


  • Store credit - It might take up to 48 hours to see the refund in your Apple ID balance.  


  • Mobile phone billing - It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.


  • All other payment methods - It might take up to 30 days for the statement to show the refund.


If you don't see the refund after 30 days, contact your financial institution."


Hope that helps!


Take care.


1 reply
Question marked as Top-ranking reply

Apr 3, 2021 2:09 PM in response to Pri-ti_

Hey there, Pri-ti_!


It sounds like you've recently had a purchase refunded, but you're not seeing the credit yet, and you want to know when it will appear.


We can help. According to How long refunds from the App Store or other Apple services take, consider the following information:


"If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:


  • Store credit - It might take up to 48 hours to see the refund in your Apple ID balance.  


  • Mobile phone billing - It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.


  • All other payment methods - It might take up to 30 days for the statement to show the refund.


If you don't see the refund after 30 days, contact your financial institution."


Hope that helps!


Take care.


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