Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

SOCKS proxy/Bing issue on MacBook Pro OS Big Sur

Hi - help!


Can’t get rid of Bing redirect in Safari!

I don’t have any auto Login items under my User/Groups in system preferences and when I turn off SOCKS proxy in the Network preferences it keeps turning back on 🤬


I’ve tried finding/quitting activities in the Activity Monitor but SOCKS proxy remains! Grrrr


I’ve tried everything I could think of to google. I’m nervous about trying any malware/adware software but if that’s my best option, please suggest the best one.


Your help is soooooo appreciated - thanks in advance.

Posted on Apr 2, 2021 4:09 PM

Reply
Question marked as Best reply

Posted on Apr 2, 2021 5:37 PM

  Note: Malwarebytes for Mac will remove malware installed on your Mac..

           But these malware being very invasive, will change user settings.

           A user has to reset those settings.


Go step by step and test.

   1. Remove unknown profiles if present.

      System Preferences > Profiles

      Open System Preferences,  select “General and click  the “Profiles” icon ( a checkmark on a gear) .

      When Profiles pane opens, select the unknown profile and click the minus button at the bottom.

      Section: Remove a configuration profile from your Mac

      Profiles: https://support.apple.com/guide/mac-help/configuration-profiles-standardize-settings-mh35561/mac


  2. Remove unknown extensions:  Safari > Preferences > Extensions

      https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac


   3. Check for adware.


       Run the latest release of Malwarebytes for Mac to remove malware/adware, if installed on your Mac.

       For instructions: Install Malwarebytes for Mac v4      Uninstall Malwarebytes for Mac

       Click the “FREE DOWNLOAD” button.

       Click the “Scan” button. Once done, quit Malwarebytes for Mac.

       Scan for Malware again.


       Additional steps  if necessary.


  4. Reset search engine:    https://support.apple.com/guide/safari/customize-your-search-ibrwe75c2a3c/mac


  5. Reset  Homepage.   https://support.apple.com/guide/safari/set-your-homepage-ibrw1020/mac 


  6. Check proxies. SOCKS?


      System Preferences > Network > Advanced > Proxies

     Deselect   any  proxies if selected.   

  7. Restart the Mac. Relaunch Safari holding the Shift key down. 

If Safari's home page is stuck


In some cases, after being changed by adware or malware, Safari's home page can become stuck. You will be able to edit the Homepage field in Safari's preferences, but the change will not stick. This appears to be a bug, and there is an odd workaround. Try this:


1. In Safari, choose Preferences from the Safari menu.

2. In the window that opens, click the General icon (if necessary)

3. Enter your desired home page in the "Homepage" field, but DO NOT press return!

4. At the top of the window, click any of the other icons (eg, Tabs, AutoFill, etc).

5. You may see a prompt asking for confirmation for changing the home page. If so, confirm.

6. Switch back to the General page and check to make sure the home page has been changed.

Credit: thomas_r

https://forums.malwarebytes.com/topic/236261-how-to-remove-weknow-malware-and-others/

Similar questions

1 reply
Question marked as Best reply

Apr 2, 2021 5:37 PM in response to CRLies

  Note: Malwarebytes for Mac will remove malware installed on your Mac..

           But these malware being very invasive, will change user settings.

           A user has to reset those settings.


Go step by step and test.

   1. Remove unknown profiles if present.

      System Preferences > Profiles

      Open System Preferences,  select “General and click  the “Profiles” icon ( a checkmark on a gear) .

      When Profiles pane opens, select the unknown profile and click the minus button at the bottom.

      Section: Remove a configuration profile from your Mac

      Profiles: https://support.apple.com/guide/mac-help/configuration-profiles-standardize-settings-mh35561/mac


  2. Remove unknown extensions:  Safari > Preferences > Extensions

      https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac


   3. Check for adware.


       Run the latest release of Malwarebytes for Mac to remove malware/adware, if installed on your Mac.

       For instructions: Install Malwarebytes for Mac v4      Uninstall Malwarebytes for Mac

       Click the “FREE DOWNLOAD” button.

       Click the “Scan” button. Once done, quit Malwarebytes for Mac.

       Scan for Malware again.


       Additional steps  if necessary.


  4. Reset search engine:    https://support.apple.com/guide/safari/customize-your-search-ibrwe75c2a3c/mac


  5. Reset  Homepage.   https://support.apple.com/guide/safari/set-your-homepage-ibrw1020/mac 


  6. Check proxies. SOCKS?


      System Preferences > Network > Advanced > Proxies

     Deselect   any  proxies if selected.   

  7. Restart the Mac. Relaunch Safari holding the Shift key down. 

If Safari's home page is stuck


In some cases, after being changed by adware or malware, Safari's home page can become stuck. You will be able to edit the Homepage field in Safari's preferences, but the change will not stick. This appears to be a bug, and there is an odd workaround. Try this:


1. In Safari, choose Preferences from the Safari menu.

2. In the window that opens, click the General icon (if necessary)

3. Enter your desired home page in the "Homepage" field, but DO NOT press return!

4. At the top of the window, click any of the other icons (eg, Tabs, AutoFill, etc).

5. You may see a prompt asking for confirmation for changing the home page. If so, confirm.

6. Switch back to the General page and check to make sure the home page has been changed.

Credit: thomas_r

https://forums.malwarebytes.com/topic/236261-how-to-remove-weknow-malware-and-others/

SOCKS proxy/Bing issue on MacBook Pro OS Big Sur

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.