This is a new one - we use this iPad for work (timekeeping mainly) and yesterday we were welcomed by this screen!
the iPad does not have a passcode or lock on it (disabled due to so many different people using it)
hard reboot - same screen
each time we try something, we get locked out for longer each time
any help desperately appreciated!
If the Passcode has been forgotten, is unknown, or the iPad is disabled, you have no alternative other than to follow this process:
If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support
You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).
Download and use iTunes for Windows – Apple Support
Update to the latest version of iTunes – Apple Support
You may also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
If you forgot your Apple ID - Apple Support
More information about recovery of your AppleID password:
If you forgot your Apple ID password - Apple Support
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
If the Passcode has been forgotten, is unknown, or the iPad is disabled, you have no alternative other than to follow this process:
If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support
You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).
Download and use iTunes for Windows – Apple Support
Update to the latest version of iTunes – Apple Support
You may also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
If you forgot your Apple ID - Apple Support
More information about recovery of your AppleID password:
If you forgot your Apple ID password - Apple Support
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
Unless the device is already protected with a Passcode - and the device is shared between users - how can you be certain that “somebody” hasn’t set a Passcode.
Unless adequately secured, all the iPad settings are wide-open to alteration.
Okay, you seem certain - which is absolutely fine. My point is/was merely that unless the iPad settings are adequately protected from change, it remains technically possible to change any of the iPad settings - and this includes setting of Passcode or other security items.
If the Passcode has been forgotten, is unknown, or the iPad is disabled, you have no alternative other than to follow the process outlined in my initial reply.
I'm pretty darn certain - but that's besides the point
would a factory reset with it connected to iTunes solve the issue?
And to verify, it is the regular 6 digit password which is typically set for an iPhone or iPad, this is a black screen with a keyboard on the bottom
ivw tried posting a pic but it doesn't go through?
Sorry - but on the basis of available information, it is not possible to offer a diagnosis as to why this occurred.
The image suggests that a complex alpha-numeric Passcode has been set - and not a standard numeric Passcode.
how did this happen so it doesn't happen again?
Welp - nothing has ever been set on this hence my confusion
Many thanks
iPad wants password after restart
