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Question: 15" macbook pro has a slight separation

The front left corner has a slight separation and an error code 2003F. Did a control-R start up and tried to reinstall now I have an Apple HDD HTSS window saying "This drive has a hardware problem that can't be repaired and to see an authorized Apple dealer for more information. At the bottom of the window is says Connection Type: Internal and S.M.A.R.T Status: Failing ( in red) It's a 2010 so either I replace the drive and or battery or take it somewhere. Any suggestions would be greatly appreciated.

MacBook Pro 15″, macOS 10.14

Posted on Apr 2, 2021 7:58 PM

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Apr 22, 2021 6:44 AM in response to dvdny152 In response to dvdny152

Select the item on the top line (your Physical drive) and Repair Disk.

Select the line under that,typically the MacOS Volume, and choose repair disk. This time it will take around five minutes to complete, but needs to pass without error to proceed.

Apr 22, 2021 6:44 AM

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Apr 3, 2021 5:31 PM in response to dvdny152 In response to dvdny152

Your hard drive has failed so replace it with an SSD as suggested by @kaz-k. I recommend using either the Crucial MX500 SSD (good compromise on price/performance) or an OWC Electra 3G SSD. A 2010 laptop uses a SATA II controller so some SSDs may not be able to properly auto-negotiate the SATA link speed since most current SSDs are SATA III devices (yes they should work without issue, but in practice they do not). The OWC 3G SSD is a SATA II SSD so no compatibility issues. Stay away from the Crucial BX500 series as the SSD is a low end economy budget model that overheats and is as slow as a hard drive.


If the battery is swelling, then remove the battery immediately so that it doesn't cause more damage to the laptop as the swelling will only get worse.

Apr 3, 2021 5:31 PM

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Apr 5, 2021 10:31 AM in response to HWTech In response to HWTech

Hello HW,

Thanks so much for your wisdom. I'm afraid I've made a mistake. Since putting in my issue, I've discovered that the year of my MacBook is for Mid-20112 and not 2010. Does this by chance change the remedy in your opinion? Thank you!

Apr 5, 2021 10:31 AM

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Apr 5, 2021 7:54 PM in response to dvdny152 In response to dvdny152

The only difference would be for the OWC SSD. A 2012 laptop uses a SATA III controller so if you go with an OWC Electra 6G or Extreme 6G SSD (the 6G indicates SATA III for 6Gb/s speed). Personally I would go for the Crucial MX500 SSD as it is a good compromise on price & performance, but the OWC SSD will work just fine although I haven't really used the more recent OWC SSD which has changed a bit since the last ones I used years ago.


As for memory you should only use memory from either Crucial or OWC since Macs are extremely picky about the memory they use. Make sure to use the tools on their respective websites to get the exact part numbers that are compatible with your Mac. When I purchased memory from Crucial last year they still put "Mac Compatible" on the packaging the memory shipped in. I'm not sure it is even possible to purchase an 8GB stick of RAM for the mid-2012 model at this time since everywhere legitimate I looked for Crucial or OWC memory was sold out (even Crucial themselves). It was still possible to purchase 4GB modules though (I prefer a single 8GB module paired with one of the original 2GB modules to give an inexpensive upgrade to 10GB total).


A 2012 laptop is capable of running up to macOS 10.15 Catalina, but Catalina does not support 32 bit apps so make sure your third party apps are compatible with Catalina.

https://support.apple.com/en-us/HT208436

Apr 5, 2021 7:54 PM

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Apr 20, 2021 7:01 AM in response to HWTech In response to HWTech

HW, thank you very much as I've updated with the crucial but my login isn't working. I'm getting the password hint for my very easy password but still it's not recognizing it. Nor does it recognize my apple id. Is there any way around this? Thank you.

Apr 20, 2021 7:01 AM

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Apr 20, 2021 8:34 AM in response to dvdny152 In response to dvdny152

You need to provide more information here. It appears you installed a Crucial SSD, but now cannot log into your laptop?


How did you create a bootable the macOS installation on the new SSD? Did you install macOS, did you migrate from a backup, or did you clone the original drive (using what process)?

Apr 20, 2021 8:34 AM

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Apr 20, 2021 7:52 PM in response to HWTech In response to HWTech

well, if I can recall correctly, I went through the erase process 1st on the new disc then where the new disc was listed on top in the left margin, I clicked below for the instal of the OS .

when I got to the Max OS X Utilities I didn't resort from Time Machine back-up but instead clicked Reinstall Mac OS X, art some point I connected the external HD I use for back-up on my new MacBook Pro. Do I have to reinstall?

Sorry i can't be more clear.

Apr 20, 2021 7:52 PM

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Apr 20, 2021 7:59 PM in response to dvdny152 In response to dvdny152

I forgot to add that the external HD I used was originally used on my Mid 2012 I"m trying to get logged into, then when I purchased the new one I started using it on that.

I started again using the top selection to restore using the time machine back up but now it's asking me to plug in the external. I'm not sure that's a successful idea.

Apr 20, 2021 7:59 PM

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Apr 20, 2021 8:13 PM in response to dvdny152 In response to dvdny152

Have you tried using an external USB keyboard in case one or more of the keys on your built-in keyboard are bad?


Try booting into Safe Mode to see if you can log in.


What happens when you attempt to enter your password?


Were you ever able to log into the new SSD? Or is this still your first attempt to log in?


How is your user account configured? Is it set up to use a regular user account password or did you tie your AppleID to the login of this laptop? I have never tied my AppleID to my macOS user account login so I'm not sure how that works.

Apr 20, 2021 8:13 PM

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Apr 21, 2021 6:40 AM in response to HWTech In response to HWTech

I haven't tried an external keyboard as the keys are very responsive and don't feel any issues there.


I haven't tried rebooting in safe mode yet.


My 1st attempt got me to a light blueish screen with 3 login circles in the middle of the screen. The one on the left showed a blank circle with my first and last name below it. the middle circle showed a familiar head of a bald eagle and below was my full name, the circle on the right was again blank and below it was guest user. I 1st clicked the center and tried my familiar password a few times and received the hint window below the login blank and the hint was for the same password which would not take even after a few minor variations I also tried my Apple ID that I belief I've since updated on my new machine and that wouldn't take either.

I then did a restart this time holding the command+R keys and tried again this time clicking the top option of using the time machine which I then used with the external HD. I'm wondering if I didn't go back far enough in my history because I clicked just 1 month prior to my last back up in April of last year when my old Hard Drive was failing. Anyhow I did this last night and now I have the white screen with the black apple logo and the line has stopped at the very end.


For the login to the new SSD? All I can tell you is upon startup after installation, I entered the country, my name and all the registration info and that's where the window came up showing the left margin with the new SSD and 1tb at the top of that left margin. I clicked on it and used the OS link below (also in the left margin) to enter that info on the SSD. When through some of the processing and got to the above enter password which was my initial attempt.


I'm not sure of the configuration and thought I had my AppleID tied in. I guess I could restart and try the time machine on the external again but this time going back further, or should I go a different route. Or should I restart using different keys and redo everything? I feel I'm soooooo close to this starting properly.


I should add that I work remote and with m company being in Boise ID and I on the west coast my schedule is 7:30am to 5ish pm so this only leaves evenings to try to get this going.


Thanks for your input. I does give me hope. I should also add that I am using a hard connection for all this but during work hours I have to use the cable for my work router and it's the only internet life line I have so that's a bit confining too.

Apr 21, 2021 6:40 AM

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Apr 21, 2021 5:06 PM in response to dvdny152 In response to dvdny152

I would definitely try Safe Mode since that is something very simple to try in case some startup or login item is having a problem.


You may want to perform a clean install of macOS on the SSD by first erasing the whole physical SSD before selecting the "Install macOS" option. Make sure to create a new admin user account (make it something different from the user accounts on your backup) so that you know the clean install boots and logs in properly.


Once you know the SSD is booting Ok, then use Migration Assistant to migrate your original user account. Leave everything else unchecked so you only transfer your main macOS user account to see if you can log into it. You may need to boot into Safe Mode in order to disable any Login items that may be missing (I'm not sure how macOS handles Login items that no longer exist). If you can log in, then you can try migrating your apps (make sure to uncheck the user account since it has already been transferred). Of course you do risk having to start over again or performing more troubleshooting if there are issues. It all depends on your needs, time, and desire to figure it out or to have everything restored from a backup instead of manually setting things up from scratch. Sometimes it is hard to decide. I made several attempts migrating my last Mac, before I decided to perform a clean install and manually transfer my data and reinstall apps since I didn't want to transfer my issues to the new Mac.

Apr 21, 2021 5:06 PM

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Apr 21, 2021 6:53 PM in response to HWTech In response to HWTech

I tried safe mode last night and it wouldn't come up. I unplugged the external and did a cold shut down for the night.

Today after work I just tried starting it and success while holding down the typical command+R keys.

Then the rotating world came up and the list of 4 options. I chose disk utility at the bottom and now I'm ate the window showing the left margin.

At the top is 1TB (then a long #), below that and indented is Macintosh HD and below that is Super Drive. Then I have a line for separation and just below that I have disk 1 and indented below that is Mac OS X Base System.

Now to the right in the main window is 5 tabs at the top: First Aid - Erase - Partition - RAID - Restore.

In the top left corner of my screen is Disk Utility. Any ideas?

Apr 21, 2021 6:53 PM

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Apr 22, 2021 6:44 AM in response to dvdny152 In response to dvdny152

Select the item on the top line (your Physical drive) and Repair Disk.

Select the line under that,typically the MacOS Volume, and choose repair disk. This time it will take around five minutes to complete, but needs to pass without error to proceed.

Apr 22, 2021 6:44 AM

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Question: 15" macbook pro has a slight separation