Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Redeemed $20

I got a $20 dollar gift card and redeemed it but it said that my balance was $2.95 and it won’t let me redeem again and I went to check if it was just a glitch but it wouldn’t let me buy anything.

iPhone 7, iOS 14

Posted on Apr 3, 2021 4:36 AM

Reply
Question marked as Best reply

Posted on Apr 3, 2021 9:33 AM

I don't see anything about it not letting you buy anything.


You may have been running a negative balance on your account from other purchases so when you redeemed your card it automatically used that to pay what you owed.


How App Store and iTunes Store purchases are billed - Apple Support - https://support.apple.com/HT201359

"If a purchase fails to charge to all of the payment methods that you have on file, a negative balance is applied to your Apple ID. You won't be able to make any new purchases or update your apps until you update your payment methods. After you update your payment methods, the negative balance charges immediately to your updated primary payment method."


If you still think something is wrong:


Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> https://support.apple.com/HT201232

1 reply
Question marked as Best reply

Apr 3, 2021 9:33 AM in response to Sammy018

I don't see anything about it not letting you buy anything.


You may have been running a negative balance on your account from other purchases so when you redeemed your card it automatically used that to pay what you owed.


How App Store and iTunes Store purchases are billed - Apple Support - https://support.apple.com/HT201359

"If a purchase fails to charge to all of the payment methods that you have on file, a negative balance is applied to your Apple ID. You won't be able to make any new purchases or update your apps until you update your payment methods. After you update your payment methods, the negative balance charges immediately to your updated primary payment method."


If you still think something is wrong:


Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> https://support.apple.com/HT201232

Redeemed $20

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.