No notifications for instagram and whatsapp

Hi,

i have an issue where I don’t get any instagram and whatsapp notifications on my homescreen when the phone is locked. Top banner when im using the phone or red dot icon notifications.

this is super frustrating.

i run iOS 14.4.2 on a iPhone 12 pro max.

instagram and whatsapp run the latest version.

I've reinstalled both apps multiple times.

restart my iPhone.

tried numerous different networks.

nothing seems to work for me.


an tips for me?

thx in advance

Posted on Apr 3, 2021 10:09 AM

Reply
3 replies

Apr 4, 2021 12:23 PM in response to coistje

Hi coistje,


Thanks for participating in the Apple Support Community. It sounds like you aren't getting notifications on your iPhone. 


If both of those are updated, let's make sure Banners are enabled among other things. In the section 'If you don't see notifications for a specific app' in Use notifications on your iPhone, iPad, and iPod touch.


Do you have Do Not Disturb enabled in Settings? Does this behavior occur at a certain time of day? We ask because DND can sometimes get turned on and then Notifications won't come through. 


Are the time and date correct? Is it set to “Set Automatically” in Settings > General > Date & Time? Incorrect Date & Time settings for Notifications can affect how Notifications are delivered.


If the issue remains after those steps, do a quick test and ask someone you know and has messaged you before (not a new person) to message you and see if you get a notification from that person.


We hope that helps with your question and take care!

Apr 8, 2021 10:21 AM in response to jeremy_v

Hey Jeremy,


i did everything above.

and I didn’t had to change anything.

i never use do not disturb.

and all types of notifications are active in settings.

Whatsapp mysteriously got it’s notifications back. So that’s fine now.

instagram is still lacking notifications.

and friends messaged me alot the past days. Had new followers, new likes etc.

but not a single notification came in....

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No notifications for instagram and whatsapp

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