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grey box on screen that I cannot click on or remove

grey box on screen that I cannot click on or remove on brand new Mac book pro

MacBook Pro 16″, macOS 10.15

Posted on Apr 3, 2021 10:54 AM

Reply
Question marked as Apple recommended

This is something different.

Go step by step and test.

Restart.

Reset PRAM:  Reset NVRAM or PRAM on your Mac - Apple Support

Reset  SMC:   How to reset the SMC of your Mac - Apple Support   Choose the appropriate method.

Startup in Safe mode. https://support.apple.com/en-gb/HT201262

To leave Safe Mode, click  in the menu bar and choose “Restart”



Posted on Apr 3, 2021 12:44 PM

3 replies
Question marked as Apple recommended

Apr 3, 2021 12:44 PM in response to BoxCircle

This is something different.

Go step by step and test.

Restart.

Reset PRAM:  Reset NVRAM or PRAM on your Mac - Apple Support

Reset  SMC:   How to reset the SMC of your Mac - Apple Support   Choose the appropriate method.

Startup in Safe mode. https://support.apple.com/en-gb/HT201262

To leave Safe Mode, click  in the menu bar and choose “Restart”



grey box on screen that I cannot click on or remove

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