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Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

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Trying to reach Apple Support. They say my serial number id "for a different product!" How can I contact them?

Trying to reach Apple Support. They say my serial number id "for a different product!" How can I contact them?

Apple Watch Series 3, watchOS 5

Posted on Apr 3, 2021 3:50 PM

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Question marked as Best reply

Posted on Apr 4, 2021 12:23 AM

I recommend signing in with your Apple ID first and then selecting the product (your watch) from there. That will then bypass the serial number prompt.

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Trying to reach Apple Support. They say my serial number id "for a different product!" How can I contact them?

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