Setup Apple Cash card hangs after selecting "continue"

Question

Level 1

19 points

Setup Apple Cash card hangs after selecting "continue"

Apple Cash will turn on and add the Apple Cash card to my wallet. However, when I select the card and hit the "setup" button on the next screen, it just spins there with a white bar across the top portion of the screen! I have power cycled the phone (an iPhone 8 Plus) which is running iOS 14.4.2 multiple times. I have tried with WiFi and using only a cellular connection. I have turned off and back on the Apple Cash slider. Nothing seems to work. What am I missing? I'm not willing to reset to factory default settings, as that would be very disruptive to my other applications.

iPhone 8 Plus, iOS 14

Posted on Apr 3, 2021 4:43 PM

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Answer 1

brianj123

Community Specialist

Apr 4, 2021 12:22 PM in response to Brad Gabel

Hello Brad Gabel,

Thanks for reaching out to the Apple Support Communities. We see that you are experiencing some issues with trying to add a card to your Wallet and it hanging or not going through. We are happy to help.

To start, we have a great resource that goes over some steps to take if you are having difficulty adding a card to Wallet. Take a look at the steps to take here:

If you can't add cards to Wallet to use with Apple Pay

We'd also like to ask some additional questions to get a better understanding.

Are you able to use Safari to browse webpages without any issues, or do you notice any hang ups or lag there?
When did you first notice this behavior begin? Was it after any sort of change or update to the device?

Keep us updated on how it goes and the answers to those questions. We hope this helps.

Best Regards.

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Answer 2

brianj123

Community Specialist

Apr 5, 2021 5:26 AM in response to Brad Gabel

Thanks for following up and providing that clarification. The next steps we would recommend would be to reach out to Apple Support directly to speak with the Apple Pay team to look in to this issue further. You can contact them using the link below:

Get Support

Cheers!

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Answer 3

Brad Gabel Author

Level 1

19 points

Apr 4, 2021 2:15 PM in response to brianj123

Brian, thanks for the response!

To clarify, I am having an issue with setting up Apple Cash, not Apple Pay per se. I have other cards successfully setup in my Wallet. However, the Apple Cash Card that appears when you enable Apple Cash requires setup and that is where the problem begins. After selecting that card and pressing the "continue" button to start the setup, it just spins there forever.

To answer your questions, I have no problems with Safari or any other network enabled applications. And this problem began as soon as I tried setting up Apple Cash yesterday.

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Setup Apple Cash card hangs after selecting "continue"

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