Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MacBook Air Freezes

Of late my MacBook Air (early 2015) running macOS Big Sur suddenly freezes while I am using it. 211 GB available of 250 GB HD. I need help.

MacBook Air 13″, macOS 11.2

Posted on Apr 4, 2021 8:26 AM

Reply
Question marked as Best reply

Posted on Apr 4, 2021 11:25 AM

Force Quit the App. https://support.apple.com/en-us/HT201276


Startup in Safe Mode. https://support.apple.com/en-gb/HT201262

Select your account and login.

Test.

Log out of your account.

To leave Safe Mode, click Apple logo  in the menu bar and choose “Restart”.


If this doesn’t help:

      Download EtreCheck, run it to see if there is any adware installed or not.

      https://etrecheck.com

      Click  “Free download” button,

      Open Downloads folder, click on it to open, and then select ”Open”.

      “Choose a problem” from the popup menu box, and then “Start EtreCheck” in the dialog.

      Click “Share Report” button in the toolbar, select “Copy report” .

      Paste the report when you reply.

      Note: This is a diagnostic test.

1 reply
Question marked as Best reply

Apr 4, 2021 11:25 AM in response to A-danie

Force Quit the App. https://support.apple.com/en-us/HT201276


Startup in Safe Mode. https://support.apple.com/en-gb/HT201262

Select your account and login.

Test.

Log out of your account.

To leave Safe Mode, click Apple logo  in the menu bar and choose “Restart”.


If this doesn’t help:

      Download EtreCheck, run it to see if there is any adware installed or not.

      https://etrecheck.com

      Click  “Free download” button,

      Open Downloads folder, click on it to open, and then select ”Open”.

      “Choose a problem” from the popup menu box, and then “Start EtreCheck” in the dialog.

      Click “Share Report” button in the toolbar, select “Copy report” .

      Paste the report when you reply.

      Note: This is a diagnostic test.

MacBook Air Freezes

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.