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Phone calls going straight to voicemail without being blocked?

There are calls that go directly to my voicemail without ringing - and none of these numbers are blocked! What can I do to fix this? I am waiting to hear back from job applications and it is happening with those calls!! Help

iPhone 12, iOS 14

Posted on Apr 5, 2021 12:15 PM

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Question marked as Best reply

Posted on Apr 5, 2021 12:17 PM

First guess: Go to Settings/Phone and turn off Silence Unknown Callers.


If that isn’t the problem here are other possibilities:

FIRST: Are the missed calls in Phone/Recents on the phone? If they are not the problem is in the network, because the calls aren’t getting to your phone. Contact your carrier: 

  • check with your carrier that they don’t have a local outage, and that you didn’t have any settings that would have immediately invoked voicemail
  • check up on them at Down Detector - outages


If they are in Recents here’s what to check:


  • Check the MUTE switch on the left side of the phone, above the volume buttons. It should be towards the screen
  • Check the volume setting. With the Home screen displayed, press the VOLUME UP button on the left side of the phone. It’s above the VOLUME DOWN button.
  • Go to Settings/Do not Disturb. Turn it off if it is on. Also turn off Scheduled. With both off none of the other switches there matter.
  • In Settings/Phone: Make sure Call Forwarding is off.
  • Go to Settings/Sounds & Haptics. Make sure there is a sound assigned to Ringtone.
  • Go to Settings/Screen Time/Communications Limits. Tap each of the 2 entries and make sure both are “Everyone"
  • Restart your phone-->RESTART your iPhone, iPad, or iPod touch - Apple Supportyour 
  • If all else fails, talk your carrier into replacing your SIM card (thanks to ASC user DShelbyD)


2 replies
Question marked as Best reply

Apr 5, 2021 12:17 PM in response to SusieKet

First guess: Go to Settings/Phone and turn off Silence Unknown Callers.


If that isn’t the problem here are other possibilities:

FIRST: Are the missed calls in Phone/Recents on the phone? If they are not the problem is in the network, because the calls aren’t getting to your phone. Contact your carrier: 

  • check with your carrier that they don’t have a local outage, and that you didn’t have any settings that would have immediately invoked voicemail
  • check up on them at Down Detector - outages


If they are in Recents here’s what to check:


  • Check the MUTE switch on the left side of the phone, above the volume buttons. It should be towards the screen
  • Check the volume setting. With the Home screen displayed, press the VOLUME UP button on the left side of the phone. It’s above the VOLUME DOWN button.
  • Go to Settings/Do not Disturb. Turn it off if it is on. Also turn off Scheduled. With both off none of the other switches there matter.
  • In Settings/Phone: Make sure Call Forwarding is off.
  • Go to Settings/Sounds & Haptics. Make sure there is a sound assigned to Ringtone.
  • Go to Settings/Screen Time/Communications Limits. Tap each of the 2 entries and make sure both are “Everyone"
  • Restart your phone-->RESTART your iPhone, iPad, or iPod touch - Apple Supportyour 
  • If all else fails, talk your carrier into replacing your SIM card (thanks to ASC user DShelbyD)


Phone calls going straight to voicemail without being blocked?

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