Apple Music Family Plan not working

I joined an Apple Music family subscription while I was on free trial, the free trial is over and I have not been able to access Apple Music despite being part of an active family plan.

What should I do to be able to use Apple Music via the Family Plan I am on?

iPhone 7, iOS 14

Posted on Apr 5, 2021 1:58 PM

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Question marked as Top-ranking reply

Posted on Apr 6, 2021 4:15 PM

Hey Apple_Aid! If you sign out of iCloud on your iPhone, then sign back in, does that help? Keep in mind that when you sign out, any songs that may have been downloaded for offline listening in the Music app from the Apple Music catalog will be removed. However, they can be downloaded again:


Sign out of iCloud on your iPhone, iPad, iPod touch, Apple TV, or Mac


Sign in with your Apple ID


Cheers!

6 replies
Question marked as Top-ranking reply

Apr 6, 2021 4:15 PM in response to Apple_Aid

Hey Apple_Aid! If you sign out of iCloud on your iPhone, then sign back in, does that help? Keep in mind that when you sign out, any songs that may have been downloaded for offline listening in the Music app from the Apple Music catalog will be removed. However, they can be downloaded again:


Sign out of iCloud on your iPhone, iPad, iPod touch, Apple TV, or Mac


Sign in with your Apple ID


Cheers!

Apr 6, 2021 10:54 AM in response to Apple_Aid

Hello Apple_Aid! Thank you for participating in the Apple Support Communities.


We understand that after your free trial for Apple Music expired, you're unable to use Apple Music through the Family Sharing plan. We'd like to look into this with you to see how we can help.


First, let's make sure that all the steps to set up Family Sharing and the Apple Music family subscription have been followed: Get an Apple Music family subscription


Make it a great day!

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Apple Music Family Plan not working

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