Do I send my phone usps or fedex?

I’m sending my phone back for a refund, does the prepaid label and packaged phone go usps? Or fedex?

iPhone 7, iOS 14

Posted on Apr 5, 2021 5:37 PM

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Question marked as Top-ranking reply

Posted on Apr 5, 2021 7:51 PM

Apple doesn't say it here Returns & Refunds - Shopping Help - Apple, however, it does say they do have you print a return label they generate for you so presumably it says on that which shipper it uses.

5 replies

Apr 5, 2021 8:11 PM in response to IDchange2020

IDchange2020 Said:

"Do I send my phone usps or fedex?: I’m sending my phone back for a refund, does the prepaid label and packaged phone go usps? Or fedex?"

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Based on Personal Experience:

Of all of the times I have ever sent in my devices, it has always been through FedEx.


Perform Send-In Service:

How it Works:

  1. Apple: would send you a box
  2. You: would sent it to Apple
  3. Apple: would look at it, letting you know your options
  4. You: would determine whether or not to get it serviced
  5. Apple: would service it
  6. You: would get the Mac back.


For Thought:

Include Notes: If needed, write some notes on what particular things they should look at (i.e. certain locations of the fan on the Mac), and include the paper of notes in the box. Learn More Here: Send-In Service - Include Handwritten Notes with the Packaging - User Tip

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Do I send my phone usps or fedex?

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