i have been struggling to find how to remove old ringtones that are only on iphone 6 plus and not available anywhere in itunes ,. Is it still possible to remove them from the phone ?
I also purchased another ringtone - and its not coming up in the ringtones - even when i try downloading new tones and syncing
the song is only stored under my music area... Any help will be appreciated thanks
Thanks for getting back with us, ant3708. If none of the steps we've taken thus far have resolved the issue, then a restore is definitely the next step to take. If you back up your iPhone as it is now, you will likely be bringing over the same ringtone issue to the iPhone after the restoration. You can certainly try though and see if just restoring from a backup takes care of those rogue ringtones. If not, you'll need to restore the iPhone and set it up as a new device, which means you won't be able to keep your content on there currently.
There are a few things to do first. Make sure to back up your iPhone before we try this step, by following this article: How to back up your iPhone, iPad, and iPod touch.
Once that is complete, you can try a restore from backup: Restore your iPhone, iPad, or iPod touch from a backup. If that resolves the issue, awesome!
If it does not resolve the issue, you will need to restore your iPhone again. This time, set it up as a new device: Restore your iPhone, iPad, or iPod to factory settings.
Since you are concerned about your photos and Contacts, we advise saving those separately. This link explains how to save those photos to a computer: Transfer photos and videos from your iPhone, iPad, or iPod touch. Additionally, you can download your Contacts from iCloud.com before the restore, then import them back on your iPhone later.
If you need further help during these processes, please reach out to us. Have a fabulous day and good luck!
Hello again, Ant3708. You should see that option as described above, so we want to keep looking into this.
Please check to see if these are present on your iPhone:
Lastly, please let us know if your iPhone is backed up, either to iTunes or iCloud. It is possible that we could need to restore the iPhone to remove those tones, if they are unable to be removed by any normal means.
Please let us know and we can proceed! Thanks and have a great day.
Hello, ant3708!
After reviewing your post, it seems like you are running into some issues with your ringtones. We definitely understand that it can be a concern when they’re not working as expected, and we'd love to help. If you haven’t already, let’s start by reviewing this article: Use tones and ringtones with your iPhone, iPad, or iPod touch. This explains the correct way to obtain and install the ringtones, which may help with the second issue you mentioned.
Regarding the “removal” of your ringtones, can you tell us a bit more about that? What specifically are you wanting to do? Are you trying to delete them from your listing of possible ringtones you can use on your iPhone?
We look forward to hearing back from you. Have a great day!
Thanks for getting back with us, Ant3708.
Are you able to delete the ringtones individually, by swiping left on the actual tone and selecting the Delete button? Or do you not see that appear? Is your iPhone synced with any other device that shares an Apple ID with it? How were these ringtones obtained originally? Were they purchased through iTunes or synced on your iPhone?
Let us know what you see when you try to slide the ringtones and we will keep checking into this. Thanks and have a good evening.
I tried through the way you mentioned with second issue and still doesn’t work
as my phone is an older one it doesn’t show all mentioned ( 6plus - 12.5.2 update)
and with the deletion part - in settings under ringtones , there are so many old ones listed that I just want to delete that I won’t use and taking up space - I have taken screen shot to show you
these caller Id ringtones are not visible on iTunes
and when I have attempted to delete other songs on tones to see what happens - they always come back to. Frustrating
Thanks for replying
no there is no option to swipe and delete individual ringtones
it only ticks them to select as new ringtone..,
previous years ago there was the option to add ringtones from music library— I think this is how I added them
however this option is no longer visible- I added these ringtones many years ago , so not fully remembering how & where from.
My phone isn’t synced with anything else but my laptop ...
Hi and thanks
I was previously using VPN
but now off
and no to the rest also , just not sure of what beta iOS might mean... the last software update on my phone is 12.5.2
my phone gets backed up to iTunes only
but i will do a new backup today.
So is that what you are saying- my only option to remove is to restore phone.??
please tell what I need to check however before I proceed - not to lose photos and contacts especially.
Thank you again.
Great thank you for all the additional information... I will try all and see how I go
as my backup to computer takes forever, will have to do when I have a few hours spare.
Thank you to everyones assistant
I will keep you posted
have a good weekend
Ok
how do you remove ringtones that are only visible on phone and not through itunes?
