Cannot add existing card for Apple Pay to wallet on new iPhone

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Level 1

4 points

Cannot add existing card for Apple Pay to wallet on new iPhone

I already have a card on my account, I can see all the information about it on my iPad. When I try and add it to the wallet on my new iPhone 12 Pro Max (on the same Apple ID) it knows the card, asks for the CVV then I get the error message "Card Not Added, Contact your card issuer for more information."

I don't think I need to contact them, as the card is already set up for apple pay, it was on my iPhone X, Apple Watch and still is working on my iPad.

I have checked the region settings, signed out and back in with my Apple ID and a few other suggestions to no avail.

Does anybody know how to fix this please?

iPhone 12 Pro Max, iOS 14

Posted on Apr 6, 2021 2:27 PM

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Answer 1

askbarnabas

Level 10

104,470 points

Apr 7, 2021 7:16 AM in response to Hytiri

They need to authorize the card again since it is a different device and to make sure it is you adding the card.

Start by going to settings>general>reset>and reset all settings.
Sometimes if you sign out of your Apple ID and back in it resolves the problem.
Make sure you are using the latest iOS/macOS update.
Check your Apple ID region to make sure it is correct. If it is correct, you may need to select the same region again. (Change your Apple ID country or region - Apple Support)
Check the region on your device to ensure it is correct (Settings>general>language & region - set to your region). If it is correct, you may need to select the same region again.
A passcode is required to use the Wallet app.
You need to be in a region that supports Apple Pay - Countries and regions that support Apple Pay - Apple Support
Your bank needs to support Apple Pay - Apple Pay participating banks - Apple Support
If none of these suggestions are able to resolve your issue you can go here for further assistance - If you can't add cards to Wallet for Apple Pay - Apple Support
Apple Pay support can be reached here - Apple Pay Customers

If you need to change your default payment in Wallet or have other issues such as the inability to add passes you can go to these links which covers managing Wallet and wallet use.
Add and manage passes in Wallet on iPhone - Apple Support, please note that passes cannot be directly added within wallet, except for QR code enabled passes. For everything else, its done either through the associated app, an email, airdrop or a link in a website.
If you get an error that you already have the maximum amount of cards in wallet with less than 12 cards (iPhone 8 or later) 8 Cards (all models earlier than iPhone 8) signing out of your Apple ID and back in usually resolves this issue.
If you are getting a message to contact the card issuer, call the bank or credit card company who issued you the card to make sure there are no restrictions on the card.
If you are getting a message that Apple Pay services are unavailable at this time, sign out of your Apple ID and back in.
How to use Wallet on your iPhone, iPod touch, and Apple Watch - Apple Support,
Manage the cards that you use with Apple Pay - Apple Support

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Cannot add existing card for Apple Pay to wallet on new iPhone

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