You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

has anyone ever got a message claiming to be from apple security saying that you have a trojan virus and need to go to the app store and dowload a free antivirus protection

has anyone ever got a message claiming to be from apple security saying that you have a trojan virus and need to go to the app store and dowload a free antivirus protection


iPhone 11

Posted on Apr 7, 2021 1:49 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 7, 2021 1:50 PM

It's a Scam message. Do not do anything with it. See this link --> Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

14 replies

Apr 7, 2021 1:54 PM in response to MEAR64

MEAR64 wrote:

has anyone ever got a message claiming to be from apple security saying that you have a trojan virus and need to go to the app store and dowload a free antivirus protection

Millions of people have. And they are always scams sent by criminals. If you have the name of the app it wants you to download I can see about getting it banned.

Apr 7, 2021 1:59 PM in response to MEAR64

As said, a scam by criminals that's been around for a while now. Also stupid criminals. There's no such thing as a "trojan virus". It's one or the other as they are completely different types of malware.


Do you remember what AV software they wanted you to get? A common ploy is to push users with these scams to get specific AV or VPN software from the App Store in the hopes you'll buy they in-app purchases. Some immediately start a subscription just by launching the software.


If you have an image of it, or at least remember the exact name, they should be reported to Apple and have their apps removed from the App Store.

has anyone ever got a message claiming to be from apple security saying that you have a trojan virus and need to go to the app store and dowload a free antivirus protection

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.