Restoring to Catalina

I have an older (2013) Mac that was acting up (slow, freezing, etc). I was running High Sierra and did a complete backup to an external hard drive and then updated to Catalina. I lost all my Microsoft Office programs and my Mac freezes up more now and I can’t access some programs. I am going to get a new Mac. (Big Sur OS). Will I be able to recover my photos and data from my external hard drive onto my new Mac or can I recover them back onto my old Catalina OS Computer?

iMac 21.5″, macOS 10.15

Posted on Apr 7, 2021 3:47 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 7, 2021 9:16 PM

Have you verified that your backup is a valid backup? That your files are there and you can recover them from the backup? If so, before you discard your old computer, you could try booting into Safe Mode (hold shift key on startup, it takes a long time to boot into Safe Mode). Then reboot normally, test for anomalous behavior. If it is still there, boot into Recovery (COMMAND-R) and run Disk Utility to repair the disk (first aid).


If the problems are still there, boot into Recovery again and erase/format the internal drive and do a fresh install of the Mac OS. Do this ONLY if you a good backup, preferably two good backups (make a second one if you can). After reinstalling the MacOS, reboot and migrate over only your user accounts and user files from the backup. Then install only new versions of the applications that you need. After each install, reboot and test for any anomalous behavior. If the Mac is still behaving badly, it probably has a hardware problem and getting a new Mac might make sense. If you get a new Mac, it will come with Big Sur and if the backup is sound, you should be able to migrate your user accounts and files to the new Mac. Very old versions of Microsoft Office no longer work under Catalina or Big Sur so you will need to acquire the newest versions.

Similar questions

1 reply
Question marked as Top-ranking reply

Apr 7, 2021 9:16 PM in response to JScottYoung

Have you verified that your backup is a valid backup? That your files are there and you can recover them from the backup? If so, before you discard your old computer, you could try booting into Safe Mode (hold shift key on startup, it takes a long time to boot into Safe Mode). Then reboot normally, test for anomalous behavior. If it is still there, boot into Recovery (COMMAND-R) and run Disk Utility to repair the disk (first aid).


If the problems are still there, boot into Recovery again and erase/format the internal drive and do a fresh install of the Mac OS. Do this ONLY if you a good backup, preferably two good backups (make a second one if you can). After reinstalling the MacOS, reboot and migrate over only your user accounts and user files from the backup. Then install only new versions of the applications that you need. After each install, reboot and test for any anomalous behavior. If the Mac is still behaving badly, it probably has a hardware problem and getting a new Mac might make sense. If you get a new Mac, it will come with Big Sur and if the backup is sound, you should be able to migrate your user accounts and files to the new Mac. Very old versions of Microsoft Office no longer work under Catalina or Big Sur so you will need to acquire the newest versions.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Restoring to Catalina

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.