My new ipad is disabled and it says connect to itunes

If your iPad is disabled, or you have forgotten your iPad passcode, you’ll need to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support

You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support

You may also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com

To recover your credentials, you’ll need access to one of the following:

• Your primary email address mailbox that corresponds with your AppleID
• Any of the secondary/recovery email addresses that should be configured for your AppleID account
• Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID

Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.

More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support

More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support

When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com

Pip-wild Said:

"My new ipad is disabled and it says connect to itunes: How can I Able my iPad"

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Is your Account Disabled?

If so, then you need to contact Apple Support, to get back in.

Visit this Link: If your Apple ID is locked or disabled - Apple Support

Apple Support Contact Info::

• Contact Us - Choose Locations
• U.S.A. (800)MY-APPLE
• Proceed from there as necessary

Note: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

Niel Said:

"TheLittles: A disabled Apple ID is a different issue than a disabled iPad."

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To Clarify:

Correct, but seeing the OP saying "it says connect to iTunes", I am wondering if they cannot get into iTunes.

Follow the instructions in the Related Article above, except that the process of putting an iPad into recovery mode may be different; the exact steps are listed in the iPad link there.

TheLittles: A disabled Apple ID is a different issue than a disabled iPad.

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