Abnormal overheating while providing hotspot

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Level 1

10 points

Abnormal overheating while providing hotspot

Hi there,

I’m experiencing abnormal overheating on the iPhone 12 pro max I bought brand-new two months ago. I switched off 5g and my phone is updated at ios 14.4.1. The point is, I am smartworking in a place where I have to provide hotspot with my iPhone. After 50 mins of hotspot, the phone becomes hot to the point that I cannot use the flash anymore (even though I don’t use it while providing hotspot). I have experienced some overheating shut-downs of the phone, too. I had the opportunity to try another iPhone 12 pro max and it didn’t overheat at all while providing hotspot.

Besides, I’d like to underline that my iPhone won’t overheat while connected to the wi-fi, even when used for heavy applications or video calls.

Thanks in advance for the kind reply.

Best regards,

Andrea

iPhone 12 Pro Max

Posted on Apr 8, 2021 1:21 AM

Reply

Answer 1

sterling r

Community Specialist

Apr 8, 2021 7:59 PM in response to Andreaezio

Hello Andrea,

We understand you have some concerns with heat while using Personal Hotspot with the iPhone 12 Pro Max.

Let's start by following the steps to backup and update to the latest iOS version 14.4.2 to test if this continues:

How to backup your iPhone, iPad, and iPod touch

How to update your iPhone, iPad, or iPod touch

Next make sure to review Keeping iPhone, iPad, and iPod touch within acceptable operating temperatures

Check if you notice the same thing after removing any case used with the iPhone.

Contact Apple Support if you want more help.

Cheers.

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Answer 2

1ssmith

Community Specialist

Apr 11, 2021 9:16 AM in response to Andreaezio

Hello Andrea,

We appreciate the update with the situation. Since you continue to notice the same thing please Contact Apple Support

Share what you are noticing with Apple Support so they can work together with you to resolve this.

Cheers.

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Answer 3

Andreaezio Author

Level 1

10 points

Apr 10, 2021 1:03 AM in response to sterling r

Good morning and thanks for your reply.

I updated yesterday to ios 14.4.2 and today I tested the hotspot, discovering it has the exact same issue. I’m pretty disappointed as this is a serious problem which seems to be hardware-related. Of course the phone is always kept within acceptable temperatures.

I don’t know what to do now.

Best regards,

Andrea

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Answer 4

Andreaezio Author

Level 1

10 points

Apr 11, 2021 9:13 AM in response to Andreaezio

Is anyone online? I’d like to solve this overheating issue asap as it is a problem for smartworking. How can I apply for a free replacement of the defective unit? At this point I’m convinced it is hardware-related.

Thanks

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Answer 5

Andreaezio Author

Level 1

10 points

Apr 11, 2021 9:27 AM in response to 1ssmith

Ok, I’ll do that.

Thanks and have a nice day!

Andrea

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Abnormal overheating while providing hotspot

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