Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Am having issues downloading apps from appstore,”payment incomplete

[Image Edited by Moderator to Remove Personal Information]


Posted on Apr 10, 2021 1:40 AM

Reply
Question marked as Top-ranking reply

Posted on May 1, 2021 9:50 AM

I have updated the payment method, and add a new one, and still appears that payment is incomplete. I am unable to download any app, even if is free. Can you help me?

2 replies

Apr 10, 2021 1:42 AM in response to Crayonco

If you can't make purchases or update apps, including free apps, you need to update your payment method or add a new one. If you already verified that a payment method is available in your country or region and you're still having trouble, learn more.



Based on your country of residence and country you have selected under your Apple ID --> Payment methods that you can use with your Apple ID - Apple ...


Have you a Debit/Credit card that is issued to you that is valid internationally and is from the same Country / Region as your Apple ID.



Know it here --> If your payment method is declined in the App Store or iTunes ...


Check the following

  1. The payment method that you are adding is of the same country as that of App Store Country on your iPhone
  2. You have a valid payment plan debit/credit card from an authorised bank from the same country
  3. Payment methods that you can use with your Apple ID - Apple Support
  4. Learn more about family purchases and payments.
  5. Please check if your Debit/Credit card is valid internationally



If you can't choose None as a payment method only if...


  1. If you have an unpaid balance or payment due
  2. If you have a subscription that automatically renews
  3. If you're using the iTunes Store or App Store for the first time
  4. If you are not in the country or region you’re creating an Apple ID for
  5. If you changed your country or region
  6. If you're a part of Family Sharing


Am having issues downloading apps from appstore,”payment incomplete

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.