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Activating new iPhone

I am changing from an iPhone 11 to an iPhone 12 Pro Max. I am not able to activate the phone and connect to my iCloud or do quick start. I have spoken with phone carrier and they reassured me all was well on their end. I also received this message and was told to contact apple support.

iPhone 12 Pro Max

Posted on Apr 10, 2021 8:34 AM

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Posted on Apr 11, 2021 8:36 AM

Hello Alleyy09,


We understand that you're unable to activate your iPhone, and we'd like to share a resource that can help. Get started here: If you can't activate your iPhone


Should the behavior persist after those steps, we recommend investigating support options in your region: Get Support


Take care.

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Activating new iPhone

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