Unrecognized charges but Apple refused refund

Apple does not have much on its criteria for refusing refunds. Here are two sections from September, 2020 Apple Media Services Terms and Conditions - https://www.apple.com/legal/internet-services/itunes/us/terms.html

- "All Transactions are final."

This means that Apple is starting from a point where any refund is considered an exception, They can simply say no without having to provide a reason. I understand this can be frustrating but they set the terms and you agree to them when using the service.

- "From time to time, Apple may refuse a refund request if we find evidence of fraud, refund abuse, or other manipulative behavior that entitles Apple to a corresponding counterclaim." I will have to let you make what you will out of that. I can think of at least half a dozen possible things that could fall under that.

If you feel you want to discuss a refund request, try to contact a live person using a telephone or chat request.

Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.

or:

Contact Apple for support and service --> "See a list of Apple phone numbers around the world." Click here --> https://support.apple.com/HT201232

Apple isn't the one providing goods for an in-app purchase; the developer should be providing the content. Have you tried contacting the developer?

~Lyssa

'Abuse' may mean if you request refunds too frequently or too many at one time. Remember, Apple has no way of making sure you are no longer using a virtual product you purchased. They likely don't want people buying things and regularly asking for refunds as way of getting things for free.

- There may be other non-public criteria. For example, in the past Apple also had a 90 day limit on refund requests. Some older support articles still refer to a refund period but then direct you to the current Media Services Terms which no longer mention a period. That doesn't mean there isn't one anymore, just that Apple doesn't say anything about it either way now.

Along those lines ... "If you don’t see your in-app purchases" click here --> - https://support.apple.com/HT204530

I didn’t think it was legal for a company to have a “no refund” policy? If they take your money but didn’t provide the goods, they can’t keep your money.

There is no law against a no refund policy.

You did get the goods. Not wanting them is not the same thing.

If the provider did not deliver, that's an issue to pursue with the provider.