error message 2003 when trying to restore device

anyone know how to overcome this error? I am trying to restore a device that belongs to a friend and we are getting this error when trying to do an iTunes restore (touchscreen on phone not working) so that the device can be recycled safely with all his data gone.

iPhone 6s

Posted on Apr 12, 2021 2:56 AM

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1 reply

Apr 13, 2021 6:42 AM in response to ryanfromgloucester

Hi ryanfromgloucester, 




Thank you for reaching out to Apple Support Communities. 



From your post, we see that you have an issue with restoring your friend's iPhone via iTunes on your computer. We want to help! You can follow the steps in this article that talks about If you see an error in Finder or iTunes on your computer - Apple Support.


Reach back out with any questions.


Best Wishes! 

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error message 2003 when trying to restore device

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