Permanently Locked Out of Apple ID, have contacted Apple Support a handful of times over last year.
Title says it all. I am posting this for my friend who is locked out of her icloud account and cannot get back into it. She had a straight talk phone number that expired and the icloud account was connected to this phone number. She made the mistake of changing and forgetting her password and unfortunately her phone number through her straight talk service expired. She can no longer get this phone number get and it is the only thing that will help us get access back to her account. We have tried everything, but the recovery process seemingly resets every single time without any messages from Apple. Every new person I contact tries to walk me through the same process and I have to re-explain my situation every time. We even have tried to give up and purchased a new phone plan altogether, make a new icloud account but she still cannot sign out of her old icloud on her phone because she has 'Find my iPhone' turned on. It seems to make it to random points in the recovery process every time. She is somehow stuck now being able to do anything on her phone without verifying its her and she cannot sign out of the account. It's perhaps the most absurd process I have ever been in and I would really appreciate if someone would help us or at least point us in the right direction. We have spent so much time, effort and even money on this problem and I am astonished that someone can actually be locked out of their account in this manner. I have talked to senior representatives on the phone but the last person I was in contact with is no longer communicating back with me. We even have access to the phone AND the iCloud email associated with the Apple ID. Nothing matters, all Apple cares about is the expired phone number that has been added back into the system for a new person to one day get. I try calling that old phone number about once a month hoping that someone has gotten it and will answer, so I can finally receive my verification code. But how sad is it that I have more hope in a potential stranger than I do in Apple support.
PLEASE DO NOT REMOVE MY POST AGAIN, AT LEAST HELP ME. I WILL POST IT EVERYDAY ON A NEW ACCOUNT IF I HAVE TO. WE PAY TOO MUCH MONEY FOR THIS SERVICE TO BE CONSTANTLY IGNORED. I HAVE MULTIPLE TRANSCRIPTS OF MULTIPLE CONVERSATIONS WITH SUPPORT, WHAT ELSE DO I HAVE TO DO?
