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Hi ive been using PDF on files app to take down some of my notes. However, recently I’m unable to save the notes I’ve written down on my ipad on the files app as the app keeps glitching and returns to the top of the PDF instead of saving image. pls let me know how I can fix this thanks
iPad
Hi mel1729,
Welcome to Apple Support Communities! We're glad you've reached out for help with this behavior you're experiencing when attempting to save changes to PDF files in the Files app. Let's get to the bottom of this together.
Have you had a chance to restart your iPad since noticing this behavior? If not, please do so now, and then test to see if the issue persists. Here's a guide with the recommended steps to restart your iPad:
Restart your iPad - Apple Support
If you find that the issue persists, ensure that your iPad software is fully updated. You'll want to back up your data first:
Update your iPhone, iPad, or iPod touch - Apple Support
We're here for you if you've got any questions.
Have a great day!
Hi mel1729,
Welcome to Apple Support Communities! We're glad you've reached out for help with this behavior you're experiencing when attempting to save changes to PDF files in the Files app. Let's get to the bottom of this together.
Have you had a chance to restart your iPad since noticing this behavior? If not, please do so now, and then test to see if the issue persists. Here's a guide with the recommended steps to restart your iPad:
Restart your iPad - Apple Support
If you find that the issue persists, ensure that your iPad software is fully updated. You'll want to back up your data first:
Update your iPhone, iPad, or iPod touch - Apple Support
We're here for you if you've got any questions.
Have a great day!
hi, thanks for getting back to me! I have already tried the above methods as well as removing and reinstalling the Files app. But that particular PDF doesn’t seem to work (others are fine). Could it be because that the PDF is too big (currently 1.6gb for some textbook)?
Hi mel1729,
Thanks for clarifying. While the issue may not be related to the PDF file size, it does seem to be isolated to this particular file. Will it be possible to delete the file, and download it again, to see if the same issue persists after making notes with Markup?
If the same thing happens, you'll want to reach out to Apple Support directly at that point to investigate further. Follow this link to determine you preferred contact method:
Take care!
IPAD FILES APP GLITCHING
