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Why are thousands of photos & videos missing from my icloud, 2011-2018? There is only a gray triangle with an exclamation point inside a blank rectangle. I do have 200GB, which my icloud account says is only half used (which I seriously doubt given I have 16K photos/videos).
Windows, Windows 10
Hey there, clf59!
Thanks for reaching out in Apple Support Communities! If we understand correctly, you're unable to load photos and are seeing an exclamation point instead. We know it's vital to have access to all of your important photos, and we'd like to help!
To clarify, are you able to load these photos from another device that supports iCloud, like an iPhone or iPad? If the photos still do not appear, we recommend using the suggested troubleshooting steps in the resource below:
If you're missing photos or videos in the Photos app - Apple Support
Should the issue persist, Contact Apple Support for additional options.
Take care!
Hey there, clf59!
Thanks for reaching out in Apple Support Communities! If we understand correctly, you're unable to load photos and are seeing an exclamation point instead. We know it's vital to have access to all of your important photos, and we'd like to help!
To clarify, are you able to load these photos from another device that supports iCloud, like an iPhone or iPad? If the photos still do not appear, we recommend using the suggested troubleshooting steps in the resource below:
If you're missing photos or videos in the Photos app - Apple Support
Should the issue persist, Contact Apple Support for additional options.
Take care!
Thousands of photos missing from icloud
