Two years ago, I signed into an iPad using my then-email. That email no longer exists. Now my g/f wants to use and connect to this iPad, but I cannot log out because the old email no longer exists. I keep getting asked to enter a password for it, which I do, but I get a message saying "This Apple ID is no longer supported." So I can't log out. Thoughts?
Hi jfqnd96,
We understand that you're unable to sign out of your iPad because the email address no longer exists. It sounds like your iPad is Activation Locked to your Apple ID.
You'll want to take a look over this article which will explain How to remove Activation Lock. As quoted from that article, "If you need help removing Activation Lock and have proof of purchase documentation, you can start an Activation Lock support request."
If you need more clarification on things related to your Apple ID account, we recommend you reach out to Apple Support: Get Support
Have a great day!
Hi jfqnd96,
We understand that you're unable to sign out of your iPad because the email address no longer exists. It sounds like your iPad is Activation Locked to your Apple ID.
You'll want to take a look over this article which will explain How to remove Activation Lock. As quoted from that article, "If you need help removing Activation Lock and have proof of purchase documentation, you can start an Activation Lock support request."
If you need more clarification on things related to your Apple ID account, we recommend you reach out to Apple Support: Get Support
Have a great day!
Help! Stuck in a password loop!
