Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple want let me sign in to my music I lost all of my song and can’t download more

Apple won’t let me sign in to my music all my songs were deleted . It won’t let me sign back in to even download more music

iPhone 12 Pro, iOS 14

Posted on Apr 12, 2021 5:35 PM

Reply
Question marked as Best reply

Posted on Apr 12, 2021 5:50 PM

Some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Restore - If you see an error when you update or restore your iPhone, iPad, or iPod


Backup - Restore your device from an iCloud or iTunes backup.      

5 replies
Question marked as Best reply

Apr 12, 2021 5:50 PM in response to zena292

Some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Restore - If you see an error when you update or restore your iPhone, iPad, or iPod


Backup - Restore your device from an iCloud or iTunes backup.      

Apple want let me sign in to my music I lost all of my song and can’t download more

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.