Mail keeps asking for password for sbcglobal mail account

Question

Level 1

32 points

Mail keeps asking for password for sbcglobal mail account

I've been using a sbcglobal.net account on my iMac and other devices for years. In the last two weeks, it has asked me to re-enter the password. I was able to do it the first time but I can't get it to work today. I logged onto Yahoo mail with the username@sbcglobal.net and password and saw the emails I expected. But when I go to Systems -> Internet Accounts >- username@sbcglobal.net and enter the username, I am then presented with a screen the requests the username and password. I enter both and then I keep getting directed to a blank screen the displays "Unknown Destination."

This is an account I use for newspaper columns, etc. so it is not critical. I deleted the account from Internet Accounts and then tried to add it again as a Yahoo Account. I get the same prompts, i.e. username, then a screen asking for username and password. But this time all I get is a blank white screen with an option to cancel. I have another sbcglobal.net account under a different username on my iMac and it works just fine. I'm up to date on the latest iMac (2019) system software updates, i.e. 11.2.3 (20D91).

iMac Line (2012 and Later)

Posted on Apr 12, 2021 6:51 PM

Reply

Answer 1

claire504

Community Specialist

Apr 13, 2021 1:02 PM in response to croshaven

Hey croshaven,

It appears that you're trying to put in your email and password in Internet Accounts, but see a blank screen with either an option to cancel or a message about unknown destination. What happens if you select "Other Mail Account" instead of Yahoo when trying to set up your account?

You mentioned you have a different user on your iMac that has a different account from the same email service provider on it that works without any issues. Are you able to temporarily try to add the account having an issue being added in that user? If yes, does the same issue persist? We're asking because we'd like to see if the account can be added in another user, which can help us know if the issue is specific to one user or all users on your iMac.

Also, if you encounter an issue where you are being asked for a password after you get your account set up again, this article might be helpful: If Mail on your Mac keeps asking for your password

You can also see if restarting your iMac might help, if you haven't already: Log out, sleep, wake, restart, or shut down your Mac

Best wishes.

Reply