I received a free year of Apple TV with the purchase of my phone. I can get it on my phone but not on my tv and Apple techs are unable to help.

What is your model TV? Select newer models may support the Apple TV app among their smart apps. Other models TV will need an external streaming device, such as the Apple TV box (3rd generation or later).

All the ways to watch Apple TV+ - Apple Support

Watch on your TV

• Apple TV box (4K, HD, and 3rd generation) ﹥

• Smart TVs ﹥

• Gaming consoles ﹥

• Streaming devices ﹥

List of Apple TV app-supported smart TVs and third party streaming devices - Apple

Hey, could you please specify if you have a Apple TV or a another brand that has the Apple TV app.

That might be the problem is you may have a incompatible TV.

Here is a video on how to setup a Apple TV and setup your account and subscription.

https://youtu.be/pixGhuxJidw

Is the issue that you don't see the icon or have an error when trying to access? What version of firmware is currently running on the Apple TV?