You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hey :)
I've got a pair of BeatsX headphones that I haven't used for a while. I tried connecting them to my new iPhone and MacBook Air M1 (MacOS 11.2.2), and they're both able to connect, but for some reason no sound will transmit from my Mac. I've tested with a bluetooth speaker, and the sound works with those, so I know that it's just the beats headphones. Any ideas?
Thanks so much!
William
MacBook Air 13″, macOS 11.2
Greetings william.duignan,
We see that you're experiencing some problems using your BeatsX with your new Mac and are happy to assist.
As you've isolated the behavior to the connection between the Beats and Mac, we'd recommend resetting the Beats first. Our page Reset your Beats earphones covers how. It's also a good idea to forget the connection between these devices and then pair once more after that reset is completed.
We hope this helps!
Greetings william.duignan,
We see that you're experiencing some problems using your BeatsX with your new Mac and are happy to assist.
As you've isolated the behavior to the connection between the Beats and Mac, we'd recommend resetting the Beats first. Our page Reset your Beats earphones covers how. It's also a good idea to forget the connection between these devices and then pair once more after that reset is completed.
We hope this helps!
Hey Chuck!
Thanks so much for replying! You were dead right! :D
I factory reset my BeatsX headphones, and after plugging them into the computer to reconfigure them via the Beats Firmware website (this is because I had a weird flashing red light, and couldn't sync them with my phone yet), I was able to successfully reconnect, and get sound from, both my iPhone and MacBook.
Really helpful advice. Thanks very much!!! Time to go listen to music way too loudly!
W
BeatsX working with iPhone but not MacOS
