System update failure

Why is my ipad pro prompting that i am not connected with the wifi even if i am, while updating.

Posted on Apr 13, 2021 2:34 AM

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Question marked as Top-ranking reply

Posted on Apr 13, 2021 2:55 AM

If you are experiencing difficulties with an OTA update via iPad Settings, you would be best advised to perform the update using either a PC (with iTunes installed) or a Mac computer (with iTunes or Finder - as appropriate for the installed version of macOS). This method of update removes direct reliance upon the iPad’s WiFi connection.


Details of the procedure can be found here:

Update your iPhone, iPad or iPod touch – Apple Support

Update software on iPhone, iPad or iPod touch in iTunes on PC - Apple Support


Should you need to download or update your installed version of iTunes, these Support pages should be helpful:

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


Should you continue to experience difficulties, these pages should prove to be useful with troubleshooting:

If you can't update or restore your iPhone, iPad or iPod touch – Apple Support

If your iPhone, iPad or iPod touch won’t update - Apple Support

iOS update and restore errors – Apple Support


1 reply
Question marked as Top-ranking reply

Apr 13, 2021 2:55 AM in response to imeebave1018

If you are experiencing difficulties with an OTA update via iPad Settings, you would be best advised to perform the update using either a PC (with iTunes installed) or a Mac computer (with iTunes or Finder - as appropriate for the installed version of macOS). This method of update removes direct reliance upon the iPad’s WiFi connection.


Details of the procedure can be found here:

Update your iPhone, iPad or iPod touch – Apple Support

Update software on iPhone, iPad or iPod touch in iTunes on PC - Apple Support


Should you need to download or update your installed version of iTunes, these Support pages should be helpful:

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


Should you continue to experience difficulties, these pages should prove to be useful with troubleshooting:

If you can't update or restore your iPhone, iPad or iPod touch – Apple Support

If your iPhone, iPad or iPod touch won’t update - Apple Support

iOS update and restore errors – Apple Support


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System update failure

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