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IPad Air 2, August 2016, after the last software update it will not boot up past the apple logo, nor will it turn off. Even pressing/holding the home and side buttons, it will go black and then stay on the log until the fully charged battery goes dead.
iPad Air 2 Wi-Fi, Cellular
I’m happy to hear that you got it resolved.
JP ATL wrote:
Cory at Apple support was smart and knowledgeable and solved it. It took attaching my iPad to my computer and using iTunes to perform a reinstall if the latest software version. It took about a hour, but that fixed the problem. Now working normally.
That was the third suggestion in the support article that I posted for you to look at.
I’m happy to hear that you got it resolved.
JP ATL wrote:
Cory at Apple support was smart and knowledgeable and solved it. It took attaching my iPad to my computer and using iTunes to perform a reinstall if the latest software version. It took about a hour, but that fixed the problem. Now working normally.
That was the third suggestion in the support article that I posted for you to look at.
In order to force restart your iPad, you hold the home and the Sleep/power button at the same time, not the Home and Side buttons.
Take a look at the suggestions in here.
If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support
Cory at Apple support was smart and knowledgeable and solved it. It took attaching my iPad to my computer and using iTunes to perform a reinstall if the latest software version. It took about a hour, but that fixed the problem. Now working normally.
IPad Won’t Fully Boot-up Or Turn Off
