Not authorized to play song I purchased
Ok so it’s part of my library, if I delete it, it will
download again if I try to play but I get a pop up asking me to sign in again
and then nothing
I have deauthorised all devices and then reauthorised my
computer and same won’t play, and this is with more than one track ☹
Any ideas?
Windows, Windows 10
Hello xsamx87b,
It sounds like you are having some trouble playing purchased music from your iTunes library on your PC. There's an attached link with troubleshooting steps that may relate to your concern, which is If iTunes for Windows prompts you to authorize your computer when you try to play purchases. Were you able to complete any steps from this?
Just in case the Apple ID was different when the content was purchased, double check to determine the Apple ID originally used.
Use Edit > Song Info (iTunes) or Song > Info (Music) on the file, then File tab, and look for 'Protected AAC' or 'AAC'. Let us know what you see there. You can also check if the song(s) appear when you See your purchase history for the App Store, iTunes Store, and more. If it doesn't, this means there has to be a different account involved.
As a test, we can move and delete one song, empty the recycle bin, then try to play the song, which will prompt an alert to locate the file once more. Instead of trying to find it, click cancel in order to have the streaming feature locate the necessary files. This process is further explained here:
If a customer sees an exclamation point next to their items in iTunes
Before we continue into further detail, we'd like to hear the outcome of the above.
Enjoy the rest of your week!
Hello xsamx87b,
It sounds like you are having some trouble playing purchased music from your iTunes library on your PC. There's an attached link with troubleshooting steps that may relate to your concern, which is If iTunes for Windows prompts you to authorize your computer when you try to play purchases. Were you able to complete any steps from this?
Just in case the Apple ID was different when the content was purchased, double check to determine the Apple ID originally used.
Use Edit > Song Info (iTunes) or Song > Info (Music) on the file, then File tab, and look for 'Protected AAC' or 'AAC'. Let us know what you see there. You can also check if the song(s) appear when you See your purchase history for the App Store, iTunes Store, and more. If it doesn't, this means there has to be a different account involved.
As a test, we can move and delete one song, empty the recycle bin, then try to play the song, which will prompt an alert to locate the file once more. Instead of trying to find it, click cancel in order to have the streaming feature locate the necessary files. This process is further explained here:
If a customer sees an exclamation point next to their items in iTunes
Before we continue into further detail, we'd like to hear the outcome of the above.
Enjoy the rest of your week!
Repeated requests to authorize an already authorized computer for store downloads typically indicates you have corrupt or incomplete copies. Delete the tracks that won't play from your library without hiding from your purchase history. Redownload using the cloud links that should remain, or close iTunes and reopen if they don't show up straight away. While downloading click the activity widget and turn off the option that allows for simultaneous downloads.
If that hasn't helped see If iTunes for Windows prompts you to authorize your computer when you try to play purchases - Apple Support.
If you have third party security software you may also want to exclude the iTunes and/or iTunes Media folders from real-time scanning.
tt2
Thanks, guys you are both amazing, fixed my problem I checked the songs I have found so far and in the song file info it was missing details, so I deleted the songs re-downloaded and now they are fixed :)
all the best
Sam
Hi xsamx87b,
Glad to hear that's working out for you!
Take care!
Hi xsamx87b,
Glad to hear that's working out for you!
Take care!
Not authorized to play songs I purchased
