Safari can’t download this file.

I am trying to download a file from my email to my Apple Wallet and this is the error I keep getting. I have tried going through both Safari and Chrome and have run into this error on both.

I am using an iPhone 11 pro max and am updated to 14.4.2


iPhone 11 Pro Max

Posted on Apr 14, 2021 8:26 AM

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Question marked as Top-ranking reply

Posted on Apr 15, 2021 10:41 AM

Hello and welcome to the Apple Support Communities, EmAncientOne.


We understand that you're unable to download a file to Wallet, so we'd like to see how we can help. Are you attempting to add a pass to Wallet? Restart your iPhone and try adding the pass again. If that doesn't help, contact the merchant to make sure that they support passes in Wallet as mentioned here: How to use Wallet on your iPhone, iPod touch, and Apple Watch.


If that's not what you need assistance with, reply to this message with a few more details.


Take care.



1 reply
Question marked as Top-ranking reply

Apr 15, 2021 10:41 AM in response to EmAncientOne

Hello and welcome to the Apple Support Communities, EmAncientOne.


We understand that you're unable to download a file to Wallet, so we'd like to see how we can help. Are you attempting to add a pass to Wallet? Restart your iPhone and try adding the pass again. If that doesn't help, contact the merchant to make sure that they support passes in Wallet as mentioned here: How to use Wallet on your iPhone, iPod touch, and Apple Watch.


If that's not what you need assistance with, reply to this message with a few more details.


Take care.



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Safari can’t download this file.

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