CALLS FROM GLOBAL TEL LINK (AN INMATE SERVICE) HAS STOPPED WORKING - CALLS ARE GOING STRAIT TO VOICEMAIL

I've been having the same issue. Just voicemails back to back and not one call received. I have a Google pixel 4a and I've called GTL and they keep telling me it's my network provider but ive gone into Verizon wireless and they tell me they cannot block any calls only i can. They say it may be a spam filter but i have the number they call on saved into my contacts. I've tried everything and nothing has worked for me. This has been going on since Tuesday May 25th, 2021

I’m have the same issue for the last 2 weeks. Originally I was getting the phone calls but wasn’t able accept the call. Now just getting the voicemail with no phone call notification. I’ve contacted GTL but nothing was fixed and they had no answer. I also have Verizon and wondering if it’s something with them?

Same here, my inmates said he has called and I never get the call, we are also having issues with dropped calls. I have at&t and never have a problem with anyone else who calls, only when using gtl. I called and they said the prison has to put in a request to get it fixed, I call the prison and they said they will put in a request and never do. Wth!!!

Hello JODYGU3,

Welcome to Apple Support Communities! We understand your calls from an inmate service are going straight to voicemail. We're happy to point you in the right direction for assistance.

Make sure the phone number isn't on the blocked calls list. "When you block a phone number or contact, they can still leave a voicemail, but you won't get a notification.":

Block phone numbers, contacts, and emails on your iPhone, iPad, or iPod touch 

If the issue persists, contact your wireless carrier.

Best Regards.