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New IPhone 12

When I bought the IPhone 12 yesterday, the tech downloaded all my old IPhone 6+ data to the Cloud in order to be transferred back to my new phone. He then clicked through the questions the new phone asked and it looked like everything had downloaded. Unfortunately, when I got home I noticed a couple things did not transfer back, e.g., my "Notes" (very important), most of my "Music" and my Email messages. Can you walk me through how to find the old files on the Cloud and how to them download them to the new phone?

iPhone 12, iOS 14

Posted on Apr 14, 2021 9:06 AM

Top-ranking reply

Anonymous6287

Level 1

93 points

Posted on Apr 14, 2021 9:11 AM

Hello! Go ahead and contact Apple through Live Chat with this link and they will be able to give you the most help, and they can even do a screen share! If you would rather do it by yourself, here are a few resources that may be helpful!

https://support.apple.com/guide/icloud/restore-or-set-up-your-ios-or-ipados-device-mm7e756df7fd/icloud

https://support.apple.com/en-us/HT204184

Hope this helps!

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New IPhone 12

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