factory reset

What to do when erasing content and initiating a factory reset and the progress bar appears to stop and be stuck?

iPhone XR, iOS 14

Posted on Apr 14, 2021 4:00 PM

Reply
Question marked as ⚠️ Top-ranking reply

Posted on Apr 14, 2021 5:10 PM

If it has been stuck for a long time, an hour or more - then I would try to do a reboot.


1. Press quick Volume Up

2. Press quick Volume Down

3. Press and hold the Power Button until it restarts.


If it starts up in Recovery Mode, then an error may have occurred and the phone needs to be connected to a PC or Mac, also a Restore needs to be done. Recovery Mode, is a black screen with cable and computer icon.


You can read here how to make a Restore:

https://support.apple.com/en-us/HT201263

2 replies
Sort By: 
Question marked as ⚠️ Top-ranking reply

Apr 14, 2021 5:10 PM in response to Wstoflo

If it has been stuck for a long time, an hour or more - then I would try to do a reboot.


1. Press quick Volume Up

2. Press quick Volume Down

3. Press and hold the Power Button until it restarts.


If it starts up in Recovery Mode, then an error may have occurred and the phone needs to be connected to a PC or Mac, also a Restore needs to be done. Recovery Mode, is a black screen with cable and computer icon.


You can read here how to make a Restore:

https://support.apple.com/en-us/HT201263

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

factory reset

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.